📦 Delivery, Pickup & Refund Policy
Refunds are only eligible if requested within 3 business days of purchase and before the order has entered processing, delivery, or pickup preparation.
To qualify for a refund:
The refund request must be made within 3 business days of the purchase date
The order must not have been delivered, picked up, used, or processed
The order must not be custom or made-to-order
After 3 business days, all sales are final and non-refundable.
🚫 No Returns Policy
OmniPrime Supply does not accept returns or exchanges under any circumstances.
Once an item has been:
Delivered, or
Picked up
it is considered fulfilled and final.
Custom, special, or made-to-order items are non-refundable immediately after purchase, even if the request is made within the 3-business-day window.
⚠️ Exceptions (Errors or Damage)
A replacement or correction may be considered only if:
The wrong item was provided by OmniPrime Supply, or
The item was damaged at the time of delivery
All issues must be reported within 24 hours of delivery, along with clear photo or video proof.
OmniPrime Supply reserves the right to review and approve or deny all claims.
📦 Delivery Policy
Delivery is available in select areas only
Delivery fees and estimated delivery times will be confirmed before fulfillment
Orders are typically processed within 24–48 hours, depending on availability
Customers are responsible for providing accurate delivery information
OmniPrime Supply is not responsible for delays, failed deliveries, or losses caused by:
Incorrect address or contact details
Customer unavailability
Traffic, weather, or third-party delivery issues
Once an order is marked as delivered, responsibility transfers to the customer.
📍 Pickup Policy – How Pickup Works
Pickup is available by appointment only.
Pickup process:
Place your order and select Pickup, if available
You will be contacted once your order is ready
A pickup date, time, and location will be confirmed
Bring your order confirmation when picking up your order
Important pickup notes:
Orders must be collected within the scheduled time window
Missed pickups may require rescheduling
Once an order is picked up, it is considered completed and non-refundable
📌 Final Notice
By placing an order with OmniPrime Supply, you acknowledge and agree to all policies listed above regarding delivery, pickup, refunds, and returns.
You can place an order directly through our website or approved ordering platform. Once your order is submitted, you’ll receive a confirmation with the next steps for delivery or pickup.
Yes. Delivery is available in select areas. Delivery fees and estimated delivery times will be confirmed before your order is fulfilled.
Orders are usually processed within 24–48 hours, depending on availability. Delivery time may vary based on location, traffic, or other unforeseen delays.
Customers are responsible for providing accurate delivery information. OmniPrime Supply is not responsible for delays, missed deliveries, or losses caused by incorrect addresses or contact details.
Yes. Pickup is available by appointment only.
Once your order is ready, we will contact you to confirm:
Pickup time
Pickup location
Please bring your order confirmation when picking up your order.
If you miss your scheduled pickup time, your pickup may need to be rescheduled. Repeated missed pickups may result in delays or additional handling requirements.
No. OmniPrime Supply does not accept returns or exchanges under any circumstances.
Refunds are only available if requested within 3 business days of purchase, and only if:
The order has not been processed, delivered, or picked up, and
The item is not custom or made-to-order
After 3 business days, all sales are final and non-refundable.
If you receive the wrong item or your item arrives damaged, you must notify us within 24 hours of delivery, along with clear photo or video proof.
Each case will be reviewed, and if approved, a replacement or correction will be provided.
No. Custom, special, or made-to-order items are non-refundable immediately after purchase, even if the request is made within the 3-business-day window.
An order is considered complete once it has been:
Delivered successfully, or
Picked up by the customer
At that point, the order becomes final.
Once an order is marked as delivered, responsibility transfers to the customer. OmniPrime Supply is not responsible for loss, theft, or damage after delivery.
Accepted payment methods will be shown at checkout or during order confirmation.
Yes. OmniPrime Supply reserves the right to update or modify these policies at any time without prior notice. Updates will be reflected on our website.
